As a smaller company, we do not have the resources to have our own in-house IT specialist. Outsourcing to Uniserve brings the expertise and support we need to keep our IT running smoothly. We also know that when we do have problems that they will be dealt with swiftly and efficiently. We have found Uniserve to be flexible and reliable and would recommend them as an outsourced IT solution.
In working with Uniserve, I was very impressed with their attention to the details, speed and courtesy in dealing with my IT issues. Not only that, but they were able to point me in the right direction and suggest the best, most cost effective solutions to my issues as well. I highly recommend them as they have been a huge plus to my company.
We have used Uniserve for 1.5 years now. They are responsible for managing hardware and software issues for our network and ERP system, all PC’s, our broadband connections, high end Canon color printer, our Windows Server, and a Mac, iPhones and Android phones. This includes software updates including virus and security systems. We have found Uniserve to be responsive and capable and are happy to recommend them to third parties. They have also been willing to do office and home visits, and remote diagnostics. In addition, they are personable and easy to work with.
As a developing, independent organisation – the need for reliable, innovative and quality IT support is critical. Uniserve has proven itself time and time again to be the best solution for us through their consistent provision of quality technical support, creative and effective development proposals, a sound understanding of our organisation and how we operate, versatility and reliability. We put our trust in Uniserve – and they come good every time.
We have a great working relationship with the Uniserve team. Their expertise, professionalism and customer service is highly recommended. They are promptly responsive to the end users needs and bridge the gap by speaking to our parent organization IT team in the IT language the end users in our office do not understand.
We have been using Uniserve to handle our office systems and have been extremely happy with their level of service and professionalism demonstrated. What I really like about them is their use of technology and remote access technologies to help diagnose and resolve problems. They are also very good are recommending solutions to problems when they arise.
We consult with Uniserve on all our IT related matters because we know that they have the expertise to make the right decisions for our business. Their quick response to any issue means that down time is minimized and the long-term relationships with their consultants allow issues to be quickly identified and solved. Uniserve has always been extremely reliable and responsive to our needs.
On 18 February 2011, TPIZ Resources Ltd. was introduced to Uniserve Hong Kong Ltd. when I contacted Mr. Tommy Wong to help resolve a serious IT problem which had literally shut down our company. As a result of Uniserve’s effective management of the crisis and the consistent professional support we have received since, I am happy to say that TPIZ is an entirely satisfied customer. I find the Uniserve staff to be highly professional, reliable and flexible when it comes to solving problems and I particularly appreciate the extent to which Uniserve has adopted remote access tools which ensure fast response to problems experienced by TPIZ while travelling out of Hong Kong.
Uniserve did an excellent job in assisting with our IT set-up before and after we moved into our new office. Their professionalism and dedication made the process trouble-free. Today, our IT issues and requirements are attended to promptly and efficiently. Their willingness to take the extra step really makes a difference.