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If you have talent and have passion within the technical and professional services industry, please join us. We are continually looking to improve our services culture with a variety of personalities and technical experts.

Sales / Business Development Executive

Job Responsibilities:

  • Create data sheets, case studies, newsletters for our services
  • Work with clients for quotes, and with distributors on order fulfilment
  • Update CRM system
  • Prepare proposals, conduct presentations
  • Enhance client relationships and proactively identify opportunities and create ideas for revenue generation
  • Work with delivery and operations team to develop services description, answer client queries, etc.
  • Help identify objectives, strategy and action plan to improve short and long term sales goals
  • Make cold calls, follow up on leads and generate new accounts

 

Requirements:

  • Degree in Marketing, Information Technology, or related disciplines
  • Minimum 2 years of Sales experience
  • Aggressive, mature, detail oriented, strong communication and interpersonal skills
  • Good command of written and spoken English, Cantonese and Mandarin
  • Proficient in MS Word, Excel, PowerPoint (Photoshop is a plus)
  • Good knowledge of general IT Technology
  • Decent presentation and communication skills
  • Self-motivated and positive with a can-do attitude
  • Aggressive, independent, takes initiative and able to work under pressure
  • Must be Hong Kong resident
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IT End User Support Specialist

Summary:

Provide first level support while ensuring excellent customer service. This includes installing, configuring, maintaining, supporting, and optimizing mobile / desktop / laptop hardware, software, and communication links. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user guidance where required.

 

Job Responsibilities:

  • Provide Onsite Technical Support for Clients on All IT-related issue. (Networking, Server and Desktop etc.)
  • Resolve and Answer queries on technical issues for Hardware /Software /Network /Telecommunications Systems by Phone or Email.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities
  • Follow documented processes and escalate issues as needed.
  • Oversee the daily performance of computer systems.
  • Assist with hardware and software upgrades.
  • Manage of end user accounts, permissions, and access rights.

 

Requirements:

  • Minimum 2 years’ experience in system support and network support service
  • Working knowledge of support Microsoft Windows ,Apple / Mac, and handheld devices such as- tablets / smartphones
  • Support experience with Microsoft Office and web Application.
  • Strong English written and oral communication skills and able to present ideas in a good manner
  • Keen attention to details
  • Strong analytical skills and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Able to work independently and under pressure
  • Good Team player with Highly self-motivated , multi-task oriented
  • Strong customer service orientation
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Infrastructure Manager / Technical Consultant

Job Responsibilities:

  • Deliver daily technical support and implement projects for networks and servers infrastructures
  • Improve support and management processes
  • Improve systems management processes
  • Perform assessments and improvement plans
  • Optimize infrastructure
  • Follow incident and problem management process including problem isolation, service resumption, diagnosis, root-cause analysis & reporting
  • Handle customer requirements including end-to-end implementation, on-going support and documentation
  • Communicate with customers, vendors and internal support teams for project implementation and other technical support
  • On-call support to customers in case of incidents

 

Requirements:

  • Degree holder in IT or related disciplines
  • 7+ years as a hands-on engineer implementing, designing and supporting a large enterprise network is required
  • Experience in managing Windows servers, VMware & MS/VCSClustering
  • Familiar with HP, Dell and IBM servers
  • In-depth ITIL knowledge
  • Certifications – ITIL, PMP, CCNP, MCSE, MCITP, VC5, CISA, CISM, CEH, CISSP, etc are an advantage
  • Experience in PowerShell scripting, MS Hyper-V, MS Exchange, SharePoint or Active Directory
  • Advanced working expertise of LAN technologies (HSRP, VRRP, STP,VLANs and IP-subnetting)
  • Good working knowledge of network cabling infrastructure and specifications
  • Experience with L2, L3, L7 Firewalls, Wireless controllers, Proxies, Filters, and Network Monitoring and Management tools
  • Able to work independently with minimal supervision
  • Good command of spoken and written English and Chinese
  • Team player with good interpersonal and communication skills

 

We offer an attractive salary and fringe benefits to the successful candidate. If you are interested in this role, please send your full resume with current salary, expected salary and date available. Candidates must have the right to work in Hong Kong. For more information about our company, please visit www.uniserveit.com.

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Senior System Engineer

Summary:

  • Responsible for planning, developing, implementing, and supporting network and server infrastructure systems and related technologies
  • Provide infrastructure systems support that fully meets the requirements of business processes, applications, and systems
  • Establish standards and best practices for infrastructure administration and management

 

Job Responsibilities:

  • Create, implement, maintain, tune, and support infrastructure technologies
  • Install and configure infrastructure management systems and related software
  • Develop tactical and strategic plans, standards, guidelines and policies based on growth, trends and available metrics
  • Establish and maintain physical infrastructure design standards
  • Practice and provide oversight of infrastructure asset management, including maintenance of component inventory and related documentation and technical specifications information
  • Develops knowledge and awareness of infrastructure-related technologies. Participates in the research and evaluation of new technologies and makes recommendations for their integration as relevant
  • Advise and distribute information to development teams on infrastructure-related standards and guidelines
  • Perform production support of infrastructures according to service-level agreements
  • Understands crisis management and escalation procedures and participates when relevant
  • Execution and oversight of infrastructure improvements, upgrades and repairs
  • Monitor ticket queues, troubleshoot and resolve assigned tickets. Verify with customer that issue is resolved to satisfaction
  • Provide data and infrastructure consulting services to project teams throughout the entire software development life cycle
  • Review and assist with development of application scripts and procedures as requested
  • Guide and mentor fellow infrastructure administrators and engineers and project team members on infrastructurerelated
    topics while emphasizing performance and tuning
  • Determine need and makes recommendations on infrastructure-related hardware and software to support requirements
  • Project execution including partnering with project management, risk management, quality testing, documentation and training
  • Assist project teams with system installation and upgrade implementation plans, and performs implementation tasks as appropriate
  • Maintain infrastructure access rights and protections
  • Establish and maintains infrastructure-related security strategies that comply with the overall system security strategies and requirements
  • Document infrastructure knowledge using appropriate mechanisms and tools
  • Produce and manage required infrastructure documentation including infrastructure system dependencies, infrastructure and components, backup and maintenance plans, and procedures

 

Requirements:

  • Bachelor Degree in Computer Science, Electronic Engineering or related disciplines
  • Minimum 7 years of experience
  • Experience in production support processes and problem resolution according to service-level agreements
  • Knowledge of infrastructure architecture and infrastructure planning
  • Valid ITIL v3, CCNA, MCSE certifications required
  • Must be able to communicate effectively in English, Cantonese and Mandarin
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Senior Developer

Job Responsibilities:

  • Assist with gathering user requirements, and analyse such requirements to prepare both functional/ technical specifications for development of Web, Mobile, and Social Media integrated systems
  • Involve in the design, brainstorming and planning stages
  • To code with PHP, MySQL and Javascript
  • Prepare test plans and assist with UAT/ user training
  • Lead team of Junior developers
  • And most importantly, keep learning and share critical knowledge across the team

 

Requirements:

    • Bachelors degree or higher in Computer Science, Information Systems or a related field or equivalent professional
      development experience
    • Experienced in HTML, CSS, JQuery, AJAX, Javascript and PHP/MySQL
    • Experienced with Web Services (RESTful) and Laravel frameworks
    • Experience with AGILE and SCRUM methodologies
    • Strong communication skills with good command of both written and spoken English and Chinese
    • Self motivated, enthusiastic, responsible, strong problem solving, results oriented and ability to meet deadlines Work independently and within a team in developing web sites
    • Involved in full development cycle: acquire user requirements, requirements analysis, system design and analysis,
      programming, implementation, etc
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Contact Uniserve today to see how we can help you with IT.