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Remote Services and Support

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Remote Services and Support

If you’re searching for a managed service provider, you know how many options are out there. Many companies use referrals or Google searches to get started, but location is a key factor as well.

At Uniserve, we also have clients that are spread out and travel across the world. Thanks to the current state of technology and the IT industry as a whole, we’re able to do more work remotely than ever.

Help Desk & Day-to-Day Support Needs

Every managed PC or laptop receives Uniserve’s remote management and monitoring tools, which enables our technicians to access client devices securely – with your consent. We can remote control, troubleshoot, diagnose, and resolve over 90% of issues remotely while on the phone with the user or communicating via email to update them on the status of their ticket.

Rest assured, our remote capabilities protect the user’s security and privacy. All transferred information – including screen views, data, and user identities – is encrypted with government-approved 128-bit Advanced Encryption Standard (AES) before being compressed and encoded for transfer.

Remote Monitoring Services & Prescheduled Maintenance

Many of our other services included in the managed service contract are done remotely as well, including:

  • Network and infrastructure monitoring
  • Desktop monitoring
  • IT backup report monitoring
  • Automated anti-virus and performance maintenance
  • Patch management
  • System monitoring and alerts
  • Comprehensive, integrated management reporting

Some prescheduled maintenance is done remotely, while other tasks require onsite visits. In those cases for non-local clients, we make every effort to make these trips as convenient and cost-effective as possible.

From remote services to multi-layer security and proactive IT management, learn about the comprehensive IT services you get with Uniserve, a top managed service provider that’s been serving clients in all types of industries since 2008.

Contact Uniserve today to see how we can help you with IT.