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You have heard the term Business Intelligence since it's extremely popular within the business world but many of us do not know exactly what it is and why companies are considering it as an essential tool. Importance of Business Intelligence We are currently living in the era of technological advancements and it has completely transformed not only our lives but the way we conduct our business operations. Organizations that have the access to data-driven tools enable them to gather more information about their consumers, but not all companies have utilized it. What is the role of Business Intelligence and why does it matter to your business? Let’s discuss. What is Business Intelligence? Business Intelligence (BI) refers to the process of collecting, integrating, and analyzing data to support better business decisions. It covers multiple approaches that allow the organization access to information that is vital to the success of different areas of business, from finance, sales, marketing, and other departments. Business Intelligence is sometimes confused with Business Analytics. The difference between these two terms is the questions they answer. Business Analytics deals with the question of ‘why’ to make educated predictions about what will happen. Business Intelligence, on the other hand, answers the questions of ‘what’ and ‘how’ to keep what works and change what does not. With BI, your business is empowered with improved actionable data and enables you to get more insights into trends that you can integrate well with your business planning strategy . How can BI help your business? Adopting Business Intelligence provides multiple benefits to your business departments. For sales, BI provides your team with in-depth conversion analytics and revenue analysis to better assist them in identifying what’s working or not and help them improve sales performance. For the Human Resources department, implementing BI can provide them with insight into employee satisfaction, and utilize it for compensation and payroll tracking. For the Finance department, BI provides invaluable insight into financial data that will help them identify potential problem areas that could cause a negative impact on the stability of a business. Also, BI allows executives to eliminate gray areas that may affect the growth of the company and increase efficiency and productivity leading to more business opportunities. Besides the benefits mentioned for the different departments within an organization, the following are a few more advantages of BI: Deep understanding of consumer behavior The data you can gather through BI analysis allows you to monitor patterns that help you have a better understanding of the current trends. This will enable you to deliver products or services that will meet the demands of the market. Improved marketing and sales intelligence BI can help you improve your competitive edge in today’s market. BI can be used to analyze metrics and turn this data into more actionable information. Once you have a deeper understanding of how consumers interact with your business, you can find solutions to their current challenges and increase sales with targeted messages. Visibility of your core business components Business Intelligence makes it simpler for executives and leaders to see each component of the business and reach those that are often overlooked. In turn, they can easily identify what needs to improve or change. Develop a more effective business model When you have all the data, insights, consumer habits, and other metrics, you’ll be able to create a more effective, stable, and results-oriented business model. Today’s digital environment enables us to get what we need within a few clicks and being able to utilize the information from BI is essential to our strategy. Business Intelligence is an investment worth looking at. Affordable software and tools that are developed for BI provide small to medium-sized businesses the opportunity to utilize it and create a strategic plan to further grow their business and keep it moving. Power BI is a platform developed by Microsoft to bridge the gap between data and decision making. It allows your business to transform data into a meaningful one as it thoroughly analyzes your business. Most companies utilize Power BI because of its ability to execute BI solutions and the ease of use even for non-technical users. Implementing business intelligence with the right set of tools doesn’t stop there. Support from the organization is required for it to be a success. When you look at investing in Business Intelligence, ensure that you have a good understanding of its framework so you can make better use of it. If you want to explore more on Business Intelligence and all the possibilities that come with it, reach out to us today and we would be happy to assist you.

Has your company ever experienced leakages of confidential online documents or misuse of confidential data? These types of incidences happen due to a variety of reasons like poor technology integrations, weak passwords, phishing scams, and irresponsible sharing of passwords. Companies across all sectors continue to deal with emerging security risks, therefore, you must understand the importance of having an incident response plan (IRP). An IRP is a strategy for dealing with breach events or circumstances before it leads to a more complicated situation such as higher damage costs and compromised information security assets. Its main purpose is to manage unauthorized access and cyber-attacks, minimize the potential data and business losses and draw out the underlying cause of an issue. Importance of Incident Response (IR) Since attacks can’t all be prevented, the purpose of having an effective security plan is to assess how an organization can alleviate the negative consequences in case of data theft or spyware. Moreover, an IR plan can anticipate cybersecurity risks and help you stay afloat by providing business continuity solutions. This is a crucial responsibility for the company to identify and respond to security incidents as it puts the customer’s trust, company’s revenue, and reputation at stake. Data Protection This applies to both personal and business information. Data protection is not a new concept but having an incident response plan would include backup within your security strategy , leverage log data, and provide early warnings of malicious insider activities. Build Strong Corporate Reputation and Customer Trust Handling security breaches properly is essential to building confidence among your customers. Having a well-prepared crisis plan means you have everything under control. Prevent Serious Profit Loss In case of security breaches, your company revenue will be affected due to fines and customer losses. But having an incident response plan can safeguard your revenues in a more structured approach, preventing your revenue to flow down the drain while managing the attack promptly. Key Components of Incident Response Management When planning for an IR program, a company must identify its level of maturity to further understand how it can proactively manage security incidents. For instance, small companies must practice a redundant procedure that involves a well-sustained plan, clear responsibilities, and open communication. On the other hand, bigger corporations require a formal plan with a higher risk level using competent and proactive tools and techniques to determine threats. To further explain, here are the key components of incident response management. An all-inclusive program To do this, identify your IR goals, recognize potential threats, and classify each type. A comprehensive plan also considers the company’s development and financial aspects. Planning is not made overnight, it takes time, effort, and expertise to win the right approach that will surely work for the company. Reliable team Have a team of experts who have the knack to perform your IR plans. These people should be fully aware of their responsibilities in the event of an attack. The ideal Incident Response team consists of an IT engineer, IR manager, security analyst, threat researcher, external security forensic experts, corporate communications, legal representative, human resources, and C-level executives. Security Incident Tools Deploy toolsets that ensure reliability when analyzing, providing alerts, and helping to rectify security issues which include the following: Flagrant abuse of privileges Malicious insider threats Malware infections Phishing Stolen Passwords Unauthorized transmission of data The Stages of Incident Response 1. Preparation Being prepared and organized is the most critical part of incident response planning. Aside from helping to secure your business, this phase includes the following steps: Let your employees know and understand their roles and explain why their contributions are important in case of a data breach. Make proper documentation for everyone’s roles and responsibilities. Practice incident response drills to make sure everyone knows how to execute the tools and techniques and how the team can effectively collaborate using the IR resources. Support from management is necessary. They can provide support in specific ways like securing sufficient funding or resources for training, execution, and other aspects to make an effective IR plan. 2. Identification The second stage of Incident Response is to determine if you’ve been hit by a major breach and how you can fix it. Here are the main points you should consider in identifying illegal intrusions: Areas or departments that are affected Methods of detection Operation and management issues The person who witnessed or discover the breach The severity of the situation Source or point of entry Time and date of the incident 3. Containment This is a strategy where you utilize the supplementary back-up system to easily restore business operations without deleting everything once a breach is discovered. Permanently removing the data and information might even cause long-term complications. When containing the breach, make sure you have the latest version of your operating system, inspect your protocol configuration for remote access, and strengthen administrative access and passwords. 4. Eradication Analyze and remove the root cause of the breach and apply updates and patch systems again. Ensure that you have thoroughly removed any remaining security issues in your systems to avoid losing valuable data. 5. Recovery The last step of your IR plan is the restoration of the affected systems and devices. You may also discuss with your team the most appropriate action and determine the weak points of the plan in case the same attack will happen in the future. No one wants to be a victim of a data breach and hacked accounts, but everyone has the opportunity to build an essential plan to prevent these kinds of threats. Being prepared on what to do can help eliminate risk. Learn how to build your incident response plan and put it in place before any breach happens. 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In today’s digital landscape, the need for reliable home antivirus software has never been greater. With cyber threats like malware, ransomware, and phishing attacks becoming increasingly sophisticated, protecting your devices is essential to ensure your personal data and online activities remain secure. Home antivirus solutions come in various types, ranging from free basic protection to premium, feature-rich suites that include tools like VPNs, parental controls, and system optimization. Understanding computer viruses , the different types of antivirus software, and what software to install can help you choose the best solution for your household’s needs. Here are the best free and paid antivirus software you can install for your devices: 1. Avast One Essential (Free) Avast One Essential is a powerful free antivirus offering comprehensive protection against malware, ransomware, and phishing attacks . It includes real-time threat detection, a firewall, and data breach alerts to keep users safe. A standout feature is its secure VPN , which encrypts online activity on public Wi-Fi networks, along with system cleanup tools to enhance device performance. The software’s user-friendly interface caters to all skill levels, making it easy to understand and navigate. While advanced features like full VPN access are reserved for paid plans, Avast One Essential delivers robust protection for free, making it a top choice for home users. 2. AVG AntiVirus Free (Free) AVG AntiVirus Free  is a trusted and efficient antivirus program offering solid protection against malware, spyware, and phishing threats . It provides real-time security updates, email scanning, and web protection that blocks unsafe downloads and suspicious links. Known for its simplicity, AVG features an intuitive interface that suits both novice and experienced users. It also doesn’t compromise on essential features despite being free, as its smart scanning system  efficiently identifies threats without significantly affecting system performance. While the free version lacks advanced tools like VPN and system optimization, it’s ideal for users seeking basic but effective security.   3. Microsoft Defender Antivirus (Free) Microsoft Defender Antivirus , which is built into Windows 10 and 11, offers reliable and free security for home users. Designed to protect against malware, ransomware, and phishing attacks , it provides real-time protection with minimal system impact. Its integration with the Windows ecosystem also ensures seamless updates and ease of use. It includes a firewall, parental controls, and cloud-delivered threat analysis  to enhance safety. While its malware detection rates are strong, it lacks advanced features like VPNs or password managers found in premium antivirus software. Its straightforward interface makes it ideal for non-technical users, offering consistent protection without additional software installations. For users seeking more comprehensive tools or multi-platform coverage, however, pairing Microsoft Defender Antivirus with another antivirus may be beneficial.   4. Bitdefender Total Security (Paid) Bitdefender Total Security  is a premium antivirus suite offering comprehensive protection across multiple devices , including Windows, macOS, Android, and iOS. It combines robust malware defense with advanced features like multi-layer ransomware protection, parental controls, and a secure VPN  for safe online browsing. Known for having a user-friendly interface and minimal impact on system performance, it uses machine learning  to detect and neutralize threats in real time. It also uses system optimization tools to enhance device performance, allowing seamless operation even on older systems. Additional features like anti-theft tools, password manager, and webcam/microphone security make it an all-in-one cybersecurity package for both personal and family use.   5. Norton 360 Deluxe (Paid) Norton 360 Deluxe  is a top-tier antivirus suite designed for robust, all-around digital security. It delivers real-time protection against malware, ransomware, and phishing , along with a host of premium features. These include a secure VPN for private browsing, a password manager, and dark web monitoring  to alert users if their personal information is compromised. One of its standout features is the inclusion of 50GB cloud storage  for automatic backups, offering an extra layer of protection against data loss. Its parental control tools  also make it particularly suitable for home use, as it allows monitoring and management of children’s online activities. Norton 360 Deluxe supports up to five devices across multiple platforms . While its price point is higher than others, its comprehensive feature set and consistent top ratings in independent tests make it a reliable choice for extensive cybersecurity.   6. McAfee Total Protection (Paid) McAfee Total Protection  is a comprehensive antivirus suite that safeguards against malware, ransomware, and phishing attacks  while offering advanced features such as identity theft protection  and a secure VPN  for private browsing. Among its standout features is its multi-device coverage , which supports up to 10 devices across Windows, macOS, Android, and iOS platforms. Its password manager  ensures secure credential storage, while file encryption  adds an extra layer of protection for sensitive data. Its anti-phishing and  web protection features  also prevent access to malicious sites, which helps enhance online safety at home. McAfee Total Protection is among the most user-friendly and efficient antivirus software out there, making it a dependable choice for multi-device households.   Get Help from IT Experts! If you are concerned about your computer’s security and unsure of what to do, give us a call or submit your inquiries  and we will be happy to help!

In today’s digital age, computer viruses remain a persistent threat to our devices and data. These malicious programs come in various forms, each designed to disrupt, steal, or damage in unique ways. From stealthy file infectors to adaptive polymorphic viruses, understanding the different types of computer viruses is crucial to protecting yourself and your systems. Here's a closer look at what computer viruses are, how they work, their different types, and how you can protect your devices from them. What is a Computer Virus? A computer virus  is a type of malicious software (or malware) designed to disrupt, damage, or gain unauthorized access to computer systems. Named for its resemblance to biological viruses, it spreads by attaching its code to legitimate files or programs, replicating itself whenever those files or programs are executed. Viruses can range from harmless pranks to destructive tools capable of stealing data, encrypting files, or rendering systems inoperable. How Do Computer Viruses Work? Viruses typically infiltrate systems through infected email attachments , compromised software downloads , removable media , or by exploiting unpatched system vulnerabilities . Once inside, they replicate by embedding their code into files or programs, ensuring they persist even if the original infection source is removed. Many viruses remain dormant until triggered by specific conditions, such as opening an infected file , performing a particular action , or reaching a certain date . When activated, viruses execute their “payload,” which can vary widely in impact. Some display harmless messages or images , while others disrupt systems by slowing them down or causing crashes . More malicious viruses may delete files , corrupt data , or steal sensitive information . They can spread further through shared networks , external devices , or by attaching themselves to outgoing emails and messages . As cyber threats evolve, modern viruses have become more sophisticated, often using encryption or adaptive techniques to evade detection. Staying informed , practicing good cybersecurity hygiene , and keeping software updated  are essential to protecting against these digital threats. What Are the Common Types of Computer Viruses? Computer viruses come in various forms, each with unique characteristics and methods of infection. Here are the types of computer viruses explained : 1. File-Infector Virus A file-infector virus  targets executable programs , such as those with .exe or .com extensions. When an infected program is executed, the virus activates and begins to spread by embedding itself into other files on the system. Some file infectors overwrite the host file , rendering it unusable, while others modify the file's code to execute their payload. These viruses can lead to system crashes , corrupted data , or even complete hard drive failure . Their ability to piggyback on frequently used programs makes them particularly disruptive. 2. Macro Virus Macro viruses  exploit the built-in macro scripting languages  found in applications like Microsoft Word or Excel. They are embedded within documents or templates  and activate when the file is opened. These viruses often spread through e-mail attachments , making them a common tool in phishing attacks. A macro virus might delete files , corrupt documents , or insert malicious scripts  into other files. Their ease of distribution and potential to compromise widespread systems make them a persistent threat. 3. Browser Hijacker Browser hijackers  interfere with web browsers by altering settings  such as the homepage, default search engine, or bookmarks. These viruses often redirect users to unwanted websites , typically filled with ads or malicious content. In addition to being an annoyance, browser hijackers can expose users to further threats , including spyware and phishing schemes. They are commonly installed via bundled software downloads  or fake browser extensions . 4. Web Scripting Virus Web scripting viruses  attack websites by injecting malicious scripts into their code . When users visit an infected site, the scripts can execute various harmful actions, such as stealing cookies , hijacking user sessions , or redirecting users to other malicious sites . For instance, a web scripting virus might capture login credentials  or post spam messages on behalf of the user . These viruses exploit vulnerabilities in website code or browsers and often spread through compromised links or ads. 5. Boot Sector Virus Boot sector viruses  target the critical boot sector  of a storage device, such as a hard drive or USB stick. This sector contains essential code required to start the operating system . Once infected, the virus loads into memory during the startup process, often gaining control over the system. Historically common during the floppy disk era, boot sector viruses still pose a threat through USB drives and other external media . They can render systems unbootable , making recovery difficult without specialized tools. 6. Polymorphic Virus Polymorphic viruses  are particularly dangerous because of their ability to change their code with each infection . This adaptive behavior allows them to evade detection by traditional antivirus programs , which rely on static virus signatures. These viruses often encrypt their payloads and modify their structure, making them difficult to analyze. They can perform a wide range of malicious actions, including data theft , system corruption , and the spread of additional malware . 7. Resident Virus A resident virus  embeds itself directly into a computer’s memory, enabling it to execute malicious actions independently of the original host file. Once installed, these viruses can corrupt files , interfere with system processes , and even replace legitimate programs with infected versions . Resident viruses are challenging to remove because they remain active in memory, even after the initial infection source is deleted. 8. Multipartite Virus Multipartite viruses  are among the most complex and infectious types of malware. They attack multiple parts of a system simultaneously , such as the memory, files, and boot sector. This multi-pronged approach allows them to spread quickly and remain resilient against removal efforts . For example, even if the infected files are cleaned, the virus may persist in the boot sector, re-infecting the system upon the next startup. Related Article: What To Do When Your Computer Is Hacked? How Can You Protect Your Device from Computer Viruses? Protecting your device from computer viruses requires a combination of proactive habits  and reliable security tools . Start by installing the best antivirus software  and keeping it updated to detect and neutralize threats. Regularly update your operating system and applications  to patch vulnerabilities that viruses often exploit. Be cautious when opening e-mail attachments or clicking on links , especially from unknown sources, as these are common infection vectors. Avoid downloading software or files from untrusted websites  and use a firewall to block unauthorized access  to your network. Additionally, backing up important data  ensures you can recover files if an infection occurs. By staying vigilant and maintaining robust cybersecurity practices, you can significantly reduce the risk of falling victim to computer viruses. Get Help from IT Experts! If you are concerned about your computer’s security and unsure of what to do, give us a call or submit your inquiries and we will be happy to help!

As the end of Cyber Security Awareness Month draws near, it’s essential to highlight one of the most persistent threats facing businesses of all sizes— social engineering . Cybercriminals aren’t just targeting large corporations anymore; small and medium-sized enterprises (SMEs)  are increasingly in their crosshairs, often because they are seen as easier targets. Among the most common forms of social engineering is phishing , a tactic that has proven devastating to businesses both big and small. But with the right defenses, it can be stopped. What is Social Engineering? Social engineering refers to the manipulation of people to perform actions or divulge confidential information. Cybercriminals use these techniques to bypass technical security measures by exploiting human behavior—trust, curiosity, and even urgency. Phishing  is one of the most common forms of social engineering, where attackers impersonate trusted sources—such as banks, colleagues, or government institutions—to trick individuals into revealing sensitive information or clicking malicious links. The Threat of Phishing for SMEs While phishing is often associated with attacks on large corporations, small and medium-sized enterprises  are equally, if not more, vulnerable. SMEs may not have the same level of cybersecurity infrastructure as big companies, making them an attractive target for cybercriminals. At Uniserve IT Solutions, we’ve seen how phishing scams devastating consequences for SMEs can have, leading to data breaches, financial losses, and damaged reputations. Phishing emails often look legitimate, making it difficult to distinguish between a real request and a scam. All it takes is one employee clicking a link or downloading an attachment for an entire network to be compromised. How We Help: Tailored Cybersecurity Services At Uniserve IT Solutions, we understand the unique challenges SMEs face when it comes to cybersecurity. We offer a range of services to help protect your business from phishing and other social engineering threats: Security Awareness Training : Education is key. Our training programs are designed to teach your team how to recognize phishing attempts and other forms of social engineering. We tailor these sessions to your industry and specific threats, ensuring your employees know what to look for and how to respond. Phishing Simulation Services : Our Microsoft 365 Phishing Simulation  mirrors real-world phishing attacks to test your team’s response. After each simulation, we provide detailed feedback, helping you improve your overall security posture and reducing the likelihood of falling victim to real attacks. Cybersecurity Incident Response : In the event of a breach, our dedicated incident response team is on hand to contain the damage, recover your data, and help you bounce back quickly. We work with you to strengthen your defenses and reduce the risk of future attacks. Cybersecurity Support : We don’t just train and test—we provide ongoing support to ensure your systems are continuously updated and protected against the latest threats. We offer affordable, scalable cybersecurity solutions tailored to meet the needs of SMEs. Why Choose Uniserve IT Solutions? At Uniserve IT Solutions, we specialize in providing affordable, effective IT support  to small and medium-sized businesses. We understand that SMEs face unique challenges, and we’re here to help you overcome them with tailored solutions that fit your budget and business goals. We see ourselves as partners with our clients, not just service providers. With years of experience and a commitment to delivering an extraordinary service experience, we’re proud to have built long-lasting relationships with SMEs across various industries. Our goal is to keep your business secure so you can focus on growth and success. Phishing and other social engineering attacks are evolving, but with the right training, simulations, and support, your business can stay ahead of these threats. At Uniserve IT Solutions, we’re dedicated to helping you protect your data, your people, and your reputation. SMEs are not immune to cyber threats—take action today. Contact Uniserve IT Solutions  to learn how we can help your business stay protected from phishing and other cyber risks. Let’s build a safer digital future together.

In a recent incident, cybersecurity giant CrowdStrike found itself under scrutiny after a lapse to their Falcon Sensor security software causing significant disruptions. The event underscores the essential role of thorough testing and timely updates in maintaining robust cybersecurity frameworks, especially as digital threats continue to evolve. The Incident: What Went Wrong? CrowdStrike, a leader in endpoint security, encountered a situation where a software update to their Falcon platform led to widespread IT outages. Although the company’s systems are designed to detect and respond to threats swiftly, the update caused a "Blue Screen of Death" on millions of Windows computers, leading to significant operational disruptions. This incident, while quickly managed, serves as a reminder that even the most advanced security solutions require diligent maintenance and thorough testing. The Importance of Patch Management Patching is a critical component of cybersecurity. When software vulnerabilities are discovered, developers release patches—updates that address these weaknesses and prevent them from being exploited. Without timely patches, systems remain susceptible to attacks, which can lead to data breaches, financial losses, and operational disruptions. Stay on Top of Software Updates and Patches Many people tend to dismiss software updates as a minor inconvenience—hitting "remind me later" because it interrupts the workflow. However, there's always that story of a small business that gets hit with ransomware because they neglected an update, turning what seemed like a trivial task into a major security breach. Those updates often contain fixes for security issues that might not be apparent. But before applying any update, it’s crucial to validate its legitimacy—because, as seen with the CrowdStrike incident, a bad update can cause significant disruptions. Prioritizing software updates and vulnerability assessments are crucial steps in maintaining robust network security and endpoint security . Beef Up Your Email Security Email security is often underestimated, yet it remains a primary gateway for cyber threats. There’s a well-known case of a reputable company that nearly fell victim to a sophisticated phishing scam. The email looked just like one from a trusted vendor, and it took a sharp eye to notice that something was off. Such scenarios highlight the importance of advanced email security solutions that go beyond simple spam filters. It's not just about technology; educating employees on recognizing suspicious emails is a critical line of defense. A little cybersecurity training can make all the difference in preventing a potentially devastating breach. Make Authentication Tougher There’s a common saying in cybersecurity circles: “Passwords are like toothbrushes—don’t share them and change them regularly.” Unfortunately, many still rely on weak passwords or reuse them across multiple accounts, leaving their business vulnerable. It’s time to up your game with strong passwords and multi-factor authentication (MFA). MFA is like having a second lock on your door—it adds an extra layer of protection. And don’t forget to keep an eye out for any signs that someone’s trying to sneak in with stolen credentials. This is where information and data security best practices come into play, ensuring your sensitive data remains safe. Have a Game Plan for When Things Go Wrong Even with the best defenses, sometimes things go south—no system is completely foolproof. That’s why having a solid incident response plan is key. There are stories of businesses that, despite all their precautions, faced cyber incidents but managed to bounce back quickly because they had a plan in place. Know what to do if a breach happens, and practice it so you’re not caught off guard. Collaborating with cyber security companies like UniServe IT Solutions can provide the expertise you need to recover quickly. Our cyber security certifications ensure you get the best in the industry when you need it most. CrowdStrike’s Response and the Future of Patch Management CrowdStrike acted quickly to address the lapse, reinforcing its commitment to providing secure and reliable services. The company has since reviewed its internal processes and introduced measures to prevent similar issues from arising in the future. For businesses, this incident serves as a critical reminder of the importance of patch management. As cybersecurity threats continue to grow in complexity, ensuring that systems are updated regularly is a fundamental part of keeping digital environments secure. Robust patch management strategies, coupled with advanced threat detection tools, are essential in today’s cybersecurity landscape. Wrapping It Up: Be Ready, Be Resilient At the end of the day, staying proactive is your best defense against evolving cyber threats. The CrowdStrike outage reminded us all how important it is to be ready for anything. And with the right strategies and partners, like UniServe IT Solutions, you can keep your business safe and sound. Ready to Fortify Your Cybersecurity? Don’t wait until the next cyber threat hits. Let UniServe IT Solutions help you build a rock-solid defense with our comprehensive cybersecurity services. Whether you need help with application security, firewall security, or setting up an incident response plan, we’ve got you covered. Contact us today to learn more about how we can keep your business secure in an ever-changing digital landscape.

There are plenty of reasons why companies opt to outsource at least a few of their IT functions. Businesses depend on technology to keep things running smoothly and staying ahead of the race is necessary especially in today’s ever-evolving world of IT. But how would you know that it’s time to outsource your IT? Signs Your Company Should Outsource IT Services Spending too much on IT Having an in-house IT department can get quite expensive. Recent statistics show that 45% of companies who outsource their IT do so to save money and 46% say that outsourcing enables them to access certain skillsets that an in-house IT cannot provide. In-house IT who has specific skills will demand higher compensation. On top of this expense is the cost of implementing IT infrastructure , specifically with hardware and software. Outdated System Is your IT lagging? Technology changes constantly and it’s evolving at a rapid pace. If you don’t have the right resources to swiftly update and adjust your system to adapt to these changes, then your business performance will be affected. Outsourcing your IT services to professionals can give you access to the latest technology that would help you run your business more efficiently. Your System is Vulnerable to Cyber Threats The top concern for most companies is security. If you don’t regularly update and monitor your system, you will always be vulnerable to cyber threats (e.g. ransomware). Incidents like this can cause major damage to your business. If your company isn’t prepared for such type of cyberattack, then outsourcing can make a huge difference. IT companies will help you have the best security solutions suited for your business along with other services to continuously protect your business from threats. IT is Affecting Your Business Operation If you are taking so much time operating and maintaining your IT system, you will lose focus on achieving your business goals. In today’s digitally fast-paced world, time is very important, and you'd want to ensure you’re spending it on the core of your business operation. This is how outsourcing plays a major role because you will get a team of experts with various skills to manage your IT functions, giving you the time to focus on your business and not think about any IT-related issues. What IT Service Can You Outsource? An outsourced IT service provider will have full responsibility when it comes to your IT maintenance and support. However, organizations have the option to use one or more providers depending on their needs. Here are some common IT functions that you can outsource: Application support or management Help Desk or Technical Support Web Hosting Database Management and Development Telecommunications Hardware, Software and Network Installation and Support Disaster Recovery Incident Response Data Centre Management Cloud Services Email Management Cybersecurity or Threat Protection Different types of IT Outsourcing: Offshore Outsourcing: Typically involves sending IT-related work to companies located in a foreign country like India or the Philippines where the cost is low, and the economy is more favorable. Domestic Outsourcing: Involves hiring an external IT service provider in the same country to work remotely or on-site. Cloud Computing: This means employing an external IT service provider to deliver IT service over the internet, such as Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS). Managed Services: Involves hiring a third-party resource to provide network management services such as VPNs, firewalls, VoIP, and more. There are multiple reasons why businesses choose IT outsourcing. If your IT needs become overwhelming, you must do what is best for your company. Contact us today and learn how we can help you.

Many organizations have Microsoft SharePoint in their system but don’t utilize it enough to realize its capabilities and some might not even know how it works. Without a proper understanding of how your business can align with the capabilities of MS SharePoint, your implementation might fail and can only become an obstacle to your workflow. In this article, we’ll provide you with steps on how to successfully implement SharePoint in your organization. What is Microsoft SharePoint SharePoint is a web-based collaboration and document management system by Microsoft that allows companies/organizations to share and manage content to promote teamwork. SharePoint also allows controlled access to information and enables organizations to automate workflow processes across different departments. Why is SharePoint important to your Business? There are multiple reasons why your company should be using Microsoft SharePoint, and some are the following: Simplify daily tasks and activities Secure data from any unauthorized access Allows team members to collaborate easily Eliminates the complications of searching for files and documents in the email Easy integration with other Microsoft apps, such as Microsoft Teams No doubt that Microsoft SharePoint can help you achieve operational efficiency and streamline your business processes. Steps to successful SharePoint Implementation Step # 1: Determine your Vision Begin by assessing the needs of your business and how it can be addressed. Are you looking to simplify data management ? What are you looking to accomplish? It’s vital to have clear goals no matter what objectives it might be. Step # 2: Assign a Team Before implementing SharePoint, you need to get together a skilled team. They will play a major role in the SharePoint implementation and their insights; perspectives are very important. Your team should include the key business decision-makers, IT architects, project managers, administrators, etc. Step # 3: Technical Planning Before you begin the roll-out process, you need to integrate your content into SharePoint. Since Microsoft provides a variety of tools that can simplify your migration process such as the SharePoint migration tool, Microsoft Fastrack , PowerShell, etc., you can use it for your integration. Besides, you will also need to define your service operation, such as monitoring and documentation. Ground rules should also be defined so you also need to define your standards and policies. Step # 4: Run a Test Before you implement and introduce a new tool or technology to the entire organization, it’s necessary to run a trial test to ensure that everything is working smoothly. Get a team you assigned to do the task within SharePoint such as storing, accessing, and sharing files. After running the first test, implement SharePoint first to a single department in your organization and ask them to start migrating their documents, and train the end-users appropriately. After it is done, get feedback and make changes, if necessary. Step # 5: Roll-out to the Organization Now that you’ve made changes and fixed issues during the test and after the single unit implementation, it’s time to roll it out to your organization. Remember to give proper training and provide materials that will help your end users to utilize SharePoint and be ready to get feedback. Step # 6: Foster SharePoint Adoption To get the most out of your SharePoint implementation, it requires everyone’s commitment. You must be the leader that guides and inspire your team to utilize modern technology and take advantage of its capabilities. Thorough planning and assessment of your business needs are essential to successfully implement SharePoint and utilize its functionalities. Even after it is rolled out, ensure that you are proactive in making improvements as the demand grows. If you’re still unsure how Microsoft SharePoint can positively impact your business, contact us today and we’re happy to help!

More and more enterprises are adopting Apple Mac devices and the need to manage and utilize these devices is constantly required. The growth of Mac shows no sign of slowing down and for businesses, it’s important to understand the approach to Mac management. What is Mac Management? Mac management is simply the process of monitoring and managing macOS devices in a centralized manner. The macOS is the second most widely used operating system after Microsoft Windows, and it is developed for Apple’s Mac family of computers. What are the macOS versions that can be supported? 10.15 - macOS Catalina 10.14 - macOS Mojave 10.13 - macOS High Sierra Why organizations adopt Mac devices? In the article by Johnny Evans , he stated that “the main driver for use for most businesses is performance, with Macs perceived as the best tool for the task. Security, Apple device compatibility, ease-of-use, and the fact employees prefer using Macs are also cited as major reasons.” Mac computers are often favored by executives, designers, and developers and there are a few reasons why: a. BYOD (Bring Your Own Device) Policy Many individuals prefer using the same device for work and at home and most have Mac devices at home. As companies started to apply BYOD policies to reduce expenses, home Macs have started to make their way to the corporate environment. b. Hardware and Software The design quality of Mac is said to exceed the hardware quality of Windows devices and Apple’s move to web-based applications was a huge advantage for Apple. c. iOS Devices Integration The integration between iPhones and iPads to Macs added another factor that benefited Apple. iPhone and iPad users will likely choose Mac devices because of the advantage end-users receive by having a complete suite of solutions. Mac Management For Enterprises 1. Patch Management This ensures that all your Mac machines are updated with the latest security patches for macOS. With patch management service, it will generate audits and report and scan your network for vulnerability issues and deploy scheduled patches. 2. App Management With the available tools and applications you can get right out of the box, Mac computers are popular among consumers. Having a device management solution in place ensures that you have all the apps you need, configured, and secured for your environment whether it is a built-in app or from the App Store. 3. macOS Inventory Inventory matters because the amount of data collected ensures that you get up to date with the latest device information. It can answer questions such as the number of apps deployed which can help with management decisions. Data that can be collected with Mac management solutions extend from hardware serial numbers, list of Apps installed, to security status, and purchasing information. 4. Modern Management With just a few clicks, you can enroll new or existing devices through modern management. We can provide users with control over device restrictions, Wi-Fi configurations, and FileVault encryption. Also, your Mac devices can be easily managed through Geo tracking features, remote lock, and more. 5. Mac Security Device security and data privacy are some of the major concerns and top priorities for any company. macOS has built-in security features and adding our Apple management solution can ensure that aside from your device, the network and apps are also protected. 6. Remote Access The remote access service for macOS features a multi-monitor support and prompts confirmation to users before allowing access to the remote desktop. It can also access a computer remotely on LAN and Wan through HTML5 viewer. Mac Device Management with Uniserve At Uniserve, we provide a suitable solution to manage your Mac devices. If you have a specific query about enterprise Mac management for your infrastructure, contact us , and benefit from our team of expert and helpful engineers.

One of the major topics being discussed in the business world today is cybersecurity, for obvious reasons. Data is the most important asset for any company and to lose it would put businesses at risk. Most breaches came in through a network, and threats are progressively coming in via endpoints. To have a head start over questionable activities across endpoints, users, and networks, implementing a centralized endpoint security solution will boost your defenses against multiple threats. What Is Endpoint Security? Endpoint security or endpoint protection is often confused with other network security tools such as antivirus or firewalls but there is a significant difference between each. While antivirus is about protecting PC’s, and the firewall is about filtering the traffic coming in and out of a network, endpoint security covers the whole picture. An endpoint is a device that can communicate with a network in which it is connected. Endpoints include: Desktops Laptops Mobile Tablets Servers Smart Watches Internet-of-things (IoT) devices Printers Each device that connects to your network can pose a threat as it embodies a vulnerable entry point for cybercriminals. The exposure of endpoints to a wide array of dangers including viruses, malware, and brute force attacks makes them the main target for criminals looking to gain illegal access to target networks. In today’s world where mobility is changing the modern workforce , endpoints have now become a major concern when it comes to cybersecurity. Securing every aspect of your network is what endpoint security is all about. It is a combination of protection, detection, and prevention against threat which help businesses determine the cause and monitor actions to stop possible intrusions. How Endpoint Security Can Benefit Your Business? Establishing an integrated security solution to protect your network is ineffective if you are not combining it with an endpoint protection system. Aside from your business having a Disaster Recovery Plan in place, your endpoint security still plays a vital role when it comes to keeping every corner of your business safe. Prevention The first line of defense in your cybersecurity strategy should be preventing any malicious threats from getting near to your network devices. Your business should already have a firewall and antivirus software that can protect users when they are online. While each protection is good, it doesn’t stop malware from gaining entry through an external device plugged into your network nor blocking access to your network. With an endpoint protection solution in place, it can proactively monitor your network, your weak points, and your devices maintaining the overall health of your system. Downtime Decreases A downtime outage can cost your business a lot. When your network is compromised, the time spent fighting off malware prevents you from providing continuous service to your customers. If a breach leads to loss of data from your server, you might not only suffer financially, but your reputation is compromised especially if an outage lasts for too long. A proactive endpoint security solution will prevent these scenarios from happening. Finding Unpatched Devices Hackers used unpatched endpoints as the first step to their main target, most of our endpoints are behind on updates and it usually takes time to install patches for each. One of the benefits of endpoint protection especially to your IT team is finding unpatched devices before hackers can exploit them. In addition, endpoint protection can patch devices that won’t interrupt your employee’s workflow. Simplified Cybersecurity You might think that overloading your endpoints with multiple protection decreases the risks of a breach, but it can create more vulnerabilities. The fewer, the better, in which comprehensive endpoint security provides. Related Article: How Managed Endpoint Security Solutions Can Benefit Your Business? Are You Managing Your Endpoint? Acquiring an endpoint security system will allow your business to take control of all your entry points. Aside from removing cyber threats, it also blocks malware’s attempt to access your business network. Uniserve IT Solutions combines the best of both worlds for your endpoint protection: IT Security and IT Management. We will provide you with the right endpoint security solution and give you peace of mind that your business is always protected. Contact us and get started with a new security solution for your business.

Virtual Private Network or VPN are becoming a popular option for businesses and personal security, but does it protect your privacy online? The Internet has become a necessity in today’s world since it delivers fresh information, entertainment, and connection in seconds. Do you know that your online activity can be valuable to hackers or even advertisers? There are different factors on how we can be tracked online, and it is important to be wary of how we access the Internet, especially in public places. Browsers provide users with an option for privacy such as Google’s “ Incognito Mode ” or Safari’s “Private Window” that allows you to surf the Internet without saving cookies or browsing history to the computer. However, even with these safety measures, your Internet Service Provider (ISP) can still track your online activities, and it can be used for several reasons. Some sell it to advertisers, thus the reason for seeing multiple ads related to your online queries. The data that your ISP collects can also be acquired by government agencies legally. In public, such as coffee shops, or shopping malls, unsecured public WIFI’s are available, and that is how hackers or online spies can get to your personal information once you’re connected. The role of VPN Virtual Private Network (VPN) allows you to have privacy or anonymity when surfing the web. It hides your Internet Protocol (IP) address, so your online actions are untraceable by your ISP. Virtual Private Networks creates a secured tunnel between the sender and receiver, making it seem like you’re in another location. VPNs’ goal is to provide secure data transmitted through the Internet by hiding the real IP address of the sender, making it extremely difficult for snoopers to access your online communication. It is commonly used by businesses when working remotely , as it provides an encrypted connection to your work’s network, allowing you to work securely. However, your internet activity would still be visible to your employers. What else can VPN do: Protect your browsing history Provide secure Internet connection Bypass geographical restrictions Provide access to blocked or restricted sites or channels Change the current location to a selected one Hides your identity from ISP tracking For many business owners, privacy is very important, especially when handling projects that require confidentiality, and acquiring a good VPN provider is essential. Here are a few tips in choosing a Virtual Private Network (VPN) provider: 1. Privacy Policy When evaluating for a VPN service, a clear and precise privacy policy is the most important element. Most of us agree to privacy policies without reading it, but most service providers lie about not logging your data. The VPNs privacy policy should specify what data they log and what they don’t on their policy. 2. Clear Connection Protocol Different protocol exists depending on protection, speed, and level of encryption. Ensure that your VPN provider could identify the protocol you want to use. 3. Avoid Free VPNs at all cost If you’re a small business owner, you might be tempted by free VPNs, but avoid them at all cost. VPN providers need the revenue to run their service, so if they are not getting it from their users, expect them to be selling your data to someone else. 4. Kill Switch The kill switch ensures that your real IP address is not leaked whenever the VPN drops the connection, which is vital, especially when protecting your online privacy. Still not sure about what to do next? Contact us today and learn how we can help secure your internet activities from the prying eyes.

The best way to protect your business from being hacked is to keep your software and applications up to date. Are you one of those people who often ignore software update notification that pops up on your screen now and then? We tend to overlook these things and we used to say, “if it’s not broken, why fix it?”, but it is one of the most common mistakes we usually commit that can cost us our business. Windows, iOS, or any other software updates may take a few moments of our time, but those minutes will keep your information from being vulnerable to hackers. Even the biggest names in the technology can be hacked, such as the Microsoft incident that happened in 2019. Given this fact, if they are at risk, so are you. Software providers deliver regular updates to fix functionalities and most update it automatically, but you must make sure to click agree once prompted to install updates. Following are the common software and applications to keep updated: Operating Systems (e.g. Windows, Android, Mac OS & iOS) Anti-Virus Software Browsers (e.g. Chrome or Safari) Microsoft Applications (e.g. Microsoft 365 ) Plugins (e.g. Adobe Reader, Flash player, etc.) Reasons Why Software Updates Are Important Cybercrime Protection Hackers can be lurking in the system waiting for the right moment. All your private information – personal identification, confidential documents, passwords , and bank account information – can be used to commit crimes. As a business owner, these wouldn’t only affect you and the business but also your employees’ safety. Regularly updating your software and system will keep the hackers out. Fix Bugs and Malware There is no such thing as perfect software no matter how much the software providers try. Even with all the tests, they can still overlook some bugs and malware thus fixing it through updates and patches. If you keep on ignoring those updates that pop up on your screen, then you’ll continue to be vulnerable to hackers and viruses. Better Security Hackers are getting better and data security is becoming more intricate. For small businesses, reliance on old and outdated software is the only option but the risk of data leakage or hacking is high. Investing in software that offers constant updates will ensure that your system is continuously supported by software providers. Benefit from New Features Updates are not only about fixing bugs or malware, oftentimes, they also add new features based on the current trends and needs of the users. Regular updates will let you and your employees enjoy these benefits. Decrease Downtime Downtime means a loss of productivity and profitability. Some IT issues can be solved by keeping your software up to date and it will definitely save you a lot of money than replacing all your systems. How To Manage Your Updates? Determine the best time to install updates in your office, if you are running a 9 to 5 business, then after office hours would be the ideal time so production time won’t be affected. Once a schedule is deployed, inform your employees and make sure that they all have a back up of their files. You can also develop a policy for your employees to install non-critical updates that don’t require them to restart their computers and let your IT support team handle the rest. How Uniserve IT can help you At Uniserve IT, we can provide your business with a strategic IT Management service to keep your office system up to date. Contact us today!