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Uniserve IT Solutions | IT Support Hong Kong | IT Services

Features of a Qualified IT Managed Services Provider

For most small to medium-sized businesses, maintaining a secure and stable IT network is something they can’t handle on their own due to varied restrictions. And even if they are capable to handle IT processes, chances are, the resources used for these processes could be better allocated elsewhere.

 

This is where finding a reliable IT Managed Services provider comes in. These service providers should be able to manage your infrastructure efficiently without causing any disruption in your business processes.

 

With all the options available in selecting the best service provider for your business, how are you supposed to know which one of them to go with?

 

To help you make a sound decision, read along to discover the top qualities to consider in choosing the best IT Managed Services provider.

 

1. Provides Satisfactory Service Level Agreements (SLA)

As a key decision maker, you have certain expectations for the level of service your chosen company will provide. Basically, Service Level Agreements are made to ensure that the provider you’re working with is held accountable for maintaining a certain level and quality of services. To guarantee accountability, ask potential providers what happens if they’re unable to meet the agreed-upon levels of network performance and availability.

 

2. Maintains a Focused Partnership

An ideal IT Managed Services provider sees your engagement as a partnership. They should be a partner that understands your business goals, and are equipped to help you strategically improve your business. Also, they should be willing to allocate a comprehensive phase to understand the entire landscape of your business prior to developing solutions that are tailored to your needs, infrastructure, and budget.

 

3. Committed to a Strong Support Process

Service providers commonly assure to provide 24/7 support. However, it all boils down to what they do to spot and prevent potential threats before they become an issue.

 

Aside from addressing potential threats even before they arise, your managed services provider should also be able to provide support either on-site or remotely, as required by the problem or by your preference.

 

Uniserve IT Solutions | IT Support Hong Kong | IT Services

 

4. Proven Industry Experts

IT Managed Services providers will lean on industry tools to help them manage your network. Look for a partner who has a strong foundation of experience. This is crucial in creating the suite of services catered to your business.

 

This ensures that your IT infrastructure is designed with your business on top of mind, primarily to enhance productivity and efficiency in the company.

 

5. Highly Adaptable

Per your SLA, your service provider should be able to provide the support you need, the way you want it. Their vendor relationships shouldn’t drive technology decisions, your business technology requirements and preferences should. With customized technology decisions, the way support is delivered should be tailored to your preferences as well.

 

When it comes to finding an IT Managed Services provider to look after your business’ IT needs, it absolutely pays to find the perfect fit.

 

Our team at Uniserve prides itself to having these top traits and more. Contact us today, and let’s create the plan to help your business get ahead with IT.